Will you ask for my seed phrase during KYC?
No. Identity checks use ordinary identity documents when a matter proceeds. They never use a seed phrase or a private key.
Identity checks exist so that a formal engagement, a lawyer's filing, or a payment of recovered funds is not made to the wrong person, and so that ACS does not accept work it is not allowed to accept. No win, no fee. $0 upfront.
ACS Legal Limited (Hong Kong CR 61832470) is a cryptocurrency asset-recovery firm. It traces stolen Bitcoin, Ethereum, and USDT and prepares the evidence file. Legal advice and any court filing are handled by admitted lawyers at separate firms, and only if you agree to that introduction. SarahLegal.co (Sarah Schumacher, Swiss Bar, Canton of Jura) may be instructed. Crypto Justice Legal (Sascha Christener, admitted in the Canton of Bern in February 2018) is a separate firm you can contact directly. Sending a form does not hire a lawyer. We aim to contact you within one business day. ACS does not accept citizens or permanent residents of the United States, Germany, Italy, or France.
We may ask you to confirm your identity before a formal engagement, or before any recovered funds are paid. A court, an exchange, or a bank may require the same documents. We ask for them in a later message, not in the public website form.
Do not send a passport or a utility bill in the first website message.
We never ask for a private key, a seed phrase, a password, remote-access software, a gift card, or a payment in cryptocurrency to unlock a file.
We do not hold client cryptocurrency. Recovered funds are paid to an account or wallet that you control.
We do not describe methods for hiding, mixing, or moving assets away from a lawful claim. Preservation, where it is available, means a lawyer asking a court or a custodian to hold assets it can still reach.
ACS Legal Limited does not accept citizens or permanent residents of the United States, Germany, Italy, or France. We also refuse a matter that would breach sanctions rules that apply to ACS.
BNG SOFTWARE LIMITED and Crypto Justice Legal publish their own refusal of citizens and permanent residents of the United States, Germany, Italy, and France. An introduction to those firms is not offered for people in that group.
You confirm that you are asking about your own loss, or that you have authority from the person who suffered it. You do not ask ACS to misstate the source of funds.
Anyone who demands an unlock fee, a tax deposit, or a seed phrase is not ACS, not SarahLegal.co, and not Crypto Justice Legal.
No. Identity checks use ordinary identity documents when a matter proceeds. They never use a seed phrase or a private key.
Case review
Tell us the platform, the asset, and what happened. We aim to contact you within one business day. There is no charge to request a review. If we accept the case, you sign written terms first. The success fee is typically 12.5% of funds that actually reach you. If nothing is recovered, no success fee is due. Court, bank, or conversion charges can still arise.